Our Best Available Rate is subject to the prevailing discount during the time of booking based on allocation and room availability. This is subject to change from time to time.
Card Fraud Control Policy: For all credit/debit card transactions including third party transactions (Credit Card Owner and Booking Name are different), guest must present the actual physical credit card used upon check-in. In addition, for third party transactions, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner are required. All documents must bear the same details and signature. Non-compliance will be subjected to collection of new payment upon arrival at the resort.
AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the credit card owner is physically present at the resort with the credit card used and at least two (2) valid ID’s.
Please see Terms and Conditions for the Cancellation Policy.
Inclusions:
•Free Breakfast: The room includes complimentary plated breakfast based on paid room occupancy and can only be availed by registered guests in the restaurant (dine-in). Any excess will be charged accordingly.
•Free Wifi Access
•Child Policy: Child sharing room with parents from 0-4 years old is free.
Child Policy:
•0 to 4 years old : Free of Charge - sharing meal & existing bed (maximum of 1 kid is allowed per room)
•5 to 9 years old : Can share room with the parents but should pay extra Kid rate without plated breakfast
•10 Years old and above : considered adult and should pay extra person charge
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Change date or rebooking not allowed.
Cancellation: Not Allowed
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Change date or rebooking not allowed.
Cancellation: Not Allowed
Billing Agreement: Please note that if you cancel your billing agreement, your reservation will be cancelled automatically. You may be charged a cancellation fee as per the stated policy for your reservation.
Card Fraud Control Policy: For all credit/debit card transactions including third party transactions (Credit Card Owner and Booking Name are different), guest must present the actual physical credit card used upon check-in. In addition, for third party transactions, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner are required. All documents must bear the same details and signature. Non-compliance will be subjected to collection of new payment upon arrival at the resort.
AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the credit card owner is physically present at the resort with the credit card used and at least two (2) valid ID’s.
HOTEL POLICIES:
•Booking Confirmation: The reservation is considered confirmed when you received a confirmation voucher thru email containing the reference ID. Present this together with a valid ID upon check-in. NO VOUCHER, NO CHECK-IN.
•Booking Modification/Cancellation: Cancellation and modification is not allowed. This booking is 100% confirmed once paid.
•Cancellation caused by Acts of Nature & National Events: The resort will not be held liable for services not rendered or for any loss or damage due to natural calamity, flight or boat transfer cancellations due to bad weather condition and national events. If a booking was cancelled by the client because of force majeure, there will be no refund but is re-bookable to a new tour date within 30 days subject to room availability and rate difference if any.
•Cancelled/Diverted Flights: The resort is not responsible for cancelled flights due to aircraft problems, cancellation will apply. If an airline diverts their flight to Kalibo Airport and guest decided not to take it, cancellation policy still applies. For Caticlan flights diverted to Kalibo, the airline will be responsible to provide the land transfer arrangement.
•Check-in and Check-out Policy: Check-in time is at 2:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out will depend on room availability and with corresponding charges.
•Pets are not permitted within the hotel premises.
•Corporate Card Policy: For corporate credit card transactions, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner or from an authorized signatory. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
•Credit Card Policy: Credit card used in this transaction must be presented at the resort upon check-in otherwise booking is considered unpaid and will be required to make a new payment before they can check-in. Charge-back brought by this is subject to a processing fee of Php 500.00 per booking plus corresponding service fee of 2.8% from the total payment if request is submitted 60 days after payment was made. For third party credit card transaction, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
• AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the cardholder is physically present at the resort with the credit card used and at least two (2) valid ID’s
•Extra Person: For additional charge, please call (63) (36) 288 6352or email to
[email protected] for further assistance.
•Incidental Deposit: Incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. This is refundable upon check-out should there be no charges incurred during the stay.
•Child Policy: Child sharing room with parents from 0-4 years old is free (maximum of 1 child is allowed per room).
•Non-smoking Policy: In order to maintain the beauty and comfort of our accommodation, for non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights based on published rates.
•Online Discounted Rate: Rates are not valid in conjunction with any other promos and discounts including senior citizen and PWD discounts. For inquiries on applicable VAT exemption and diplomats, (63) (36) 288 6352or email to
[email protected]
•Room Upgrade: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For inquiries, you may contact our Boracay Office (63) (36) 288 6352 or email to
[email protected].
•NO SERVICE CHARGE
•Special Request/Preferences: Bed type, smoking and non-smoking preference and room allocation are all subject to availability upon check-in. The resort voucher indicates the room and the services you have paid for. Anything that has been overlooked should be paid at the resort.
